Refund policy

Last updated: July 24, 2026

Personalized digital service

CHRONOSIGHT editions sold through this store are bespoke digital services and personalized digital files. No physical item is shipped, and there is nothing to mail back.

Cancellation before work begins

You may request a full cancellation and refund any time before we confirm that production has begun. Production begins only after we receive your completed post-purchase intake and confirm that the information needed to create your edition is complete.

After production begins

Once bespoke analysis, writing, design, or quality review has begun, the order cannot ordinarily be cancelled simply because you changed your mind. This is because time and specialist work are reserved for a personalized edition that cannot be resold. This does not limit any non-waivable rights you have under applicable consumer law.

EU and UK consumer rights

If mandatory law gives you a cooling-off or withdrawal right, that right continues unless and until it is lawfully reduced or lost. For customers in the European Union or United Kingdom, we will request separate express consent before beginning performance during any applicable 14-day cancellation period, together with an acknowledgement of the effect on the right to withdraw. If you ask us to begin early and cancel before the service is fully performed, you may be responsible for a proportionate amount for work already completed where the law permits. Once personalized digital content has been supplied after the legally required consent and acknowledgement, the withdrawal right may be lost. Statutory rights relating to conformity, defects, or non-delivery remain unaffected.

When we will correct, replace, or refund

Please contact us promptly if your file cannot be opened, is not delivered within the stated timeframe, contains a material production error, reflects information different from what you submitted, or is materially different from the published description. Depending on the issue, we will correct or replace the file, complete the missing service, or issue an appropriate partial or full refund. Duplicate or unauthorized charges will also be reviewed promptly.

Customer-supplied changes and remakes

Corrections to our formatting, wording, or clear transcription errors are included when reported within 7 days of delivery. A new birth time, birth place, start date, language, recipient, or primary focus changes the underlying brief and may require a paid remake. We will explain any fee before beginning additional work.

How to request help or cancellation

Use our Connect page or reply to your order confirmation with your order number and a short description of the request. Do not include full birth information in the first message. We may ask for the minimum information needed to verify the order.

Refund timing

Approved refunds are sent to the original payment method. Shopify or the payment provider may require additional processing time before the credit appears. We will confirm the refund when it has been issued.